This page is to help supply you with the information required on common questions our customers ask us. If you have a question and the information you require isn't here please contact us.

• I am having troubles logging into my account
  
  Please check you entered your Account Number correctly on our home page. To re-enter your Account Number please Click Here.
  
  Have our Account Management Team supplied you with your Account Number? If not please allow up to 24 hours for your account to be created and an Account Number to be allocated to you. This will then enable you to login.
  
  Have you entered the correct password?
  
  
• I placed an order but the status hasn't yet changed?
  
  When your order is placed with us we check our product availablility and update your account with the new order. This can take a few hours. If you are still concerned that your order status hasn't changed you can contact us on 01274 728277.
  
  
• I entered my login details but i'm getting an error saying that my browser doesn't support cookies?
  
  Our website uses a cookie system so that the website can recognise who you are when browsing the website and returning. The website has been tested on the majority of Browsers and Operation System, including Windows 98/2000/ME/XP/VISTA/2003 and Internet Explorer 5/6/7, Mozilla Firefox 1.5/2.0.1. Please check the settings on your browser and enable cookies. This should resolve the issue. If you are still experiencing problems please contact your IT Support or the support pages for your chosen browser.